Tell us what you found, what broke, or what you need to know before the next trip.
Gear questions. Review requests. Trail recommendations. And yes — if something in a review is wrong, we want to hear that most of all.
The trailhead starts here.
Response time is typically 2–3 business days. Every message is read personally — there’s no support queue, no ticketing system, no outsourced inbox. If you’ve found a mistake in a review, that message goes to the front of the line.
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Email hello@trailcrate.site
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Response Time 2–3 business days
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What makes a good message The gear name, the conditions you tested it in, and what you noticed.
Trail Crate does not accept sponsored content, paid placements, or gifted gear in exchange for review consideration. This is not a negotiating position — it’s the policy. If you’re reaching out to arrange coverage in exchange for product or payment, this inbox will not serve you. If you’re reaching out because you found an error in a review, because you have field experience with a piece of gear we’ve covered, or because you want to make a gear suggestion for testing consideration — those messages are welcome.
The trail’s still out there. The gear should be ready.
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